Shipping & Return Policy

At Olson's Tack Shop, we do our absolute best to provide you with premium products and premium service. We are a small, locally owned business and strive to ensure complete customer satisfaction!

Contact & Return Address

Olson's Tack Shop

11408 NE 2nd Place

Bellevue, WA 98004

📞 Call or Text: (425) 454-9453

✉️ Email: info@olsonstack.com

 

Returns & Exchanges

Standard Policy

  • 30-Day Window: Returns and exchanges are accepted within 30 days of the original purchase date. Olson’s does not accept returned merchandise after 30 days.

  • Item Condition: Items must be in new, original condition with all tags attached, accompanied by the sales receipt, and in original packaging.

  • Packing Slip: Please include your packing slip with your return, indicating which items you are sending back and whether you would like an exchange or a refund.

  • Return Shipping: Return postage is at the customer's expense.

  • Processing Time: Please allow 7–10 days for your package to reach us. Once received, return processing or exchange shipping takes 3–5 business days. Please allow up to 7–10 business days for your bank to post the refund.

Extended Holiday Returns

  • Purchases made between November 1st and December 25th may be returned through January 15th of the following year. All standard return condition rules apply.

Damaged, Defective, or Incorrect Items

  • Contact us within 48 hours of delivery if an item arrives damaged, defective, or incorrect.

  • Please text photos to (425) 454-9453 or email info@olsonstack.com for review before shipping anything back.

Non-Returnable Items & Exceptions

  • Final Sale: Clearance, permanently marked-down, custom-ordered, or consignment merchandise is strictly non-returnable.

  • Gift Cards: Gift cards cannot be returned.

  • Saddles: All saddle purchases are final. (Learn more about our Saddle Trial Program!).

  • Horse Blankets: Returns on horse blankets are subject to the manufacturer's warranty once they have been used.

Price Adjustments

  • We honor price adjustments for store credit only on purchases made within 5 days of a sales event. Exclusions apply.

 

Shipping Details

Processing & Delivery

  • Order Processing: We strive to ship all orders within 24–48 hours (as a small business, we take care to give each order the attention it deserves!).

  • Notifications & Tracking: You will receive a text or email confirmation (based on your preference selected at checkout) as soon as your order is placed, along with a tracking number once shipped.

  • Carriers & Transit: We ship via USPS & UPS.

    • Orders within WA / OR / ID typically arrive within 24 hours of shipping.

    • Coast-to-coast orders (e.g., FL / NY) average 5 business days.

  • International Orders: Olson's is not responsible for customs, duties, taxes, or VAT on international shipments or returns. Please contact us directly for shipping quotes to AK / HI; we always aim to find the most economical option.

Shipping Rates & Free Shipping

  • Free Standard Shipping: Applies to all orders over $99.00 within the 48 contiguous United States.

    • Exclusions: Saddles, oversized items, and online-exclusive products.

  • Saddle Shipping: Flat rate of $95.00 within the 48 contiguous United States.

 

Missing, Stolen, or Damaged Package Policy

All orders are shipped insured. While we can refund purchases damaged in transit (proof required) or marked as never delivered by the carrier, we cannot be responsible for packages that are stolen or missing once marked delivered.

If your package is marked as delivered but is missing after 24 hours, Olson’s Tack Shop will initiate the following recovery process:

  • Help Request Form: We initiate a search with your local shipping branch (USPS/UPS) to locate the package.

  • Missing Mail Search: If unlocated after 10 business days, we submit a formal missing mail request via USPS/UPS.

  • Insurance Claim: After a mandatory 2-week waiting period, we file an insurance reimbursement claim with the carrier.

    • If the carrier determines theft after delivery: You will be notified and issued store credit for the purchase amount.
    • If carrier records confirm successful delivery to your address: The claim will be denied by the carrier. In this case, Olson's is not liable for a refund or replacement cost, as the package is considered a victim of mail theft.

 

Remote Saddle Fitting Disclaimer

Please read carefully before requesting remote advice.

The saddle fitting advice, recommendations, and information (collectively, the "Advice") provided by Olson's Tack Shop are based solely on the descriptive information, photos, measurements, and tracings furnished by the customer.

  • Limitation of Service: Olson's Tack Shop's team is not present in person to physically evaluate the horse, the saddle's dynamic fit under the rider, or the rider's position. While we strive to provide the most helpful guidance possible, this Advice is purely advisory.

  • Assumption of Risk & Hold Harmless: By utilizing our remote saddle fitting services and relying on the Advice, the customer acknowledges and agrees that:

    1. The Advice is not a substitute for an in-person, professional saddle fitting, veterinary assessment, or physical therapy evaluation.

    2. Olson's Tack Shop makes no warranty, express or implied, regarding the accuracy, completeness, or ultimate suitability of the Advice for any specific horse or rider.

    3. The final responsibility for the decision to purchase, use, or continue using any saddle rests entirely with the customer.

    4. The customer agrees to hold harmless and indemnify Olson's Tack Shop, its employees, and agents from any and all claims, damages, liabilities, injuries, or losses arising from or related to the use of or reliance upon the remote saddle fitting Advice. Olson's Tack Shop shall not be held liable for any loss or damage resulting from the use of this service.

Privacy Policy Notice

  • Data Protection: We DO NOT disclose, sell, or share any of our customers' personal information.