Shipping/Return Policy

How do I return an item?

At Olson's Tack Shop, we do our absolute best to provide you with premium products and premium service. We are a small, locally owned business and strive to ensure customer satisfaction.

Contact Information:

Olson's Tack Shop
11408 NE 2nd Place
Bellevue, WA 98004

425-454-9453 (call or text)
info@olsonstack.com

The Details:

  • COVID-19 Update: We strive to ship all orders within 24-48 hours (but please remember we are a small business and try to give necessary attention to everyone!).
  • Returns and merchandise exchanges are valid within thirty-days of purchase. All returned and/or exchanged merchandise must be in new condition with tags attached, accompanied by the sales receipt, and in all original packaging.
  • No returns on sale or consignment items.
  • All orders will receive either a text confirmation or an email confirmation (you choose what is best) as soon as your order is placed.
  • You will receive a tracking number once the parcel is sent via your preferred communication preference.
  • We ship USPS & UPS and most orders within WA/OR/ID are received within 24 hours of shipping. Florida/New York take on average 5 business days.
  • All orders are shipped insured. We cannot be responsible for packages that are stolen once delivered. We can refund a purchase if it is damaged by the carrier (proof required) or marked as never delivered by the carrier.
  • All orders over $75 shipping within the 48 contiguous states qualify for free shipping (excludes all saddle sales)
  • Saddles are a flat shipping rate of $75.00
  • Please contact us directly for a quote for any AK/HI shipments, we always attempt to ship as economically as possible for our customers.
  • We cannot be responsible for VAT/Taxes/Duties on shipments sent outside of the U.S.
  • We DO NOT disclose any of our customers information.
  • Olson’s does not accept returned merchandise beyond 30-days from the original date of purchase.
  • Gift cards may not be returned.
  • Returns of horse blankets are subject to manufacturer's warranty once they have been used.
  • All saddle purchases are final, learn more about our Saddle Trial Program.
  • Clearance, permanently marked down, custom ordered or consignment merchandise is non-returnable.
  • If your item arrives damaged, defective, or incorrect contact us within 48 hours via text or email with a photo of the item.
  • If you are shipping an item back to us, allow 7-10 days for it to reach us. Once we receive it, your return will be processed and/or your exchange will be shipped in 3-5 business days. Allow up to 7-10 days for your bank to process a refund.
  • Return postage is at the cost of the customer.